Terms of service

Terms of Service

Last updated: [08/13/2026]

Welcome to [Furtella.Store]. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Our Store

This website is operated by: [Furtella.Store]

[Furtella.Store]
Ontario, Canada
Email: [Furtella.Store@gmail.com]

Our store sells pet-related products and accessories to customers primarily in the United States.

We may use third-party suppliers, manufacturers, warehouses, fulfillment providers, shipping carriers, and other service providers to process and fulfill orders.

2. Eligibility

By using our website or placing an order, you represent that:

You are legally capable of entering into a binding agreement;
You provide accurate and complete information;
You are not prohibited from using our website under applicable law; and
You will use our website and products only for lawful purposes.

If you are purchasing a product on behalf of another person, you are responsible for ensuring that the recipient is aware of any applicable terms or restrictions.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, availability, and other information displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your device, display settings, lighting, photography, manufacturing variations, or other factors.

We reserve the right to:

Correct errors or inaccuracies;
Update product information;
Change product prices;
Modify product specifications;
Limit quantities available for purchase; and
Discontinue products at any time.

We do not guarantee that every product will always be available.

4. Product Use and Safety

You are responsible for using products according to their intended purpose and any instructions, warnings, or safety information provided with the product.

Certain products may be intended for use with pets and should be used with appropriate supervision.

You are responsible for determining whether a product is appropriate for your particular pet, including considering your pet's size, age, breed, health, behavior, and individual circumstances.

We are not responsible for damage or injury resulting from improper use, misuse, modification, failure to follow instructions, or use outside the product's intended purpose, except where liability cannot legally be excluded.

5. Orders

When you place an order, you are making an offer to purchase the products in your order.

After submitting an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including in situations involving:

Product availability issues;
Pricing or listing errors;
Suspected fraudulent or unauthorized transactions;
Incorrect customer information;
Shipping restrictions;
Unusual or excessive quantities; or
Other circumstances where fulfillment is not reasonably possible.

If we cancel an order after payment has been processed, we will issue an appropriate refund.

6. Order Cancellations

Cancellation requests must be submitted within 15 minutes of placing an order.

After the 15-minute cancellation period, an order may have entered processing or fulfillment and may no longer be cancellable.

Once an order has shipped, it cannot be canceled and may instead be subject to our Refund & Return Policy.

Nothing in this section limits any cancellation rights that cannot legally be excluded.

7. Pricing and Payment

All prices displayed on our website are subject to change without notice.

You agree to provide accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We may use third-party payment processors to securely process payments.

We do not directly store complete payment-card information unless otherwise stated.

Applicable taxes, duties, customs charges, or other fees may apply depending on your location, the product purchased, and applicable law.

8. Shipping and Delivery

We ship products using third-party shipping and fulfillment providers.

Estimated delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

Order processing;
Carrier delays;
Customs processing;
Weather;
Holidays;
Incorrect or incomplete shipping information;
Transportation disruptions; or
Other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

If an order cannot be delivered within a legally required timeframe or otherwise triggers rights under applicable law, those rights will apply.

9. International Orders, Customs, and Duties

Although our store primarily serves customers in the United States, orders may be fulfilled internationally through third-party suppliers and fulfillment providers.

Depending on the destination and applicable law, customs duties, import taxes, brokerage fees, or other charges may apply.

Where such charges are legally the responsibility of the customer, the customer may be responsible for paying them.

We are not responsible for delays caused by customs authorities.

10. Returns and Refunds

Our Refund & Return Policy governs returns, refunds, replacements, and eligible cancellations.

By purchasing from our store, you acknowledge that you have reviewed that policy.

The Refund & Return Policy forms part of these Terms.

Nothing in our Refund & Return Policy or these Terms limits consumer rights that cannot legally be excluded.

11. Final Sale Products

Certain products may be designated as final sale.

Where clearly identified as final sale, such products may not be eligible for ordinary change-of-mind returns or cancellations.

Final-sale status does not eliminate any legal rights relating to defective, damaged, incorrectly supplied, or misrepresented products where those rights cannot legally be excluded.

12. User Accounts

If you create an account with us, you are responsible for:

Maintaining accurate account information;
Keeping your login credentials confidential; and
All activity occurring through your account.

You agree to notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where permitted by law.

13. Prohibited Uses

You agree not to use our website:

For unlawful purposes;
To commit fraud;
To attempt unauthorized access to our systems;
To interfere with website functionality;
To distribute malware or harmful code;
To scrape or copy website content without authorization;
To impersonate another person or business;
To submit false information;
To abuse promotions, discounts, refunds, or other offers; or
In any manner that could harm our business, website, customers, or service providers.

14. Intellectual Property

All content on this website, including where applicable:

Logos;
Brand names;
Product descriptions;
Photographs;
Graphics;
Designs;
Text;
Videos;
Website layout; and
Other materials

is owned by us or licensed to us and may be protected by intellectual-property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission, except where permitted by law.

15. Third-Party Services

We may use third-party services to operate our business, including:

Shopify;
Payment processors;
Shipping carriers;
Fulfillment providers;
Suppliers;
Analytics providers;
Marketing platforms; and
Other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent acts, omissions, policies, or services of third parties except where required by applicable law.

16. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

We provide these links for convenience and do not necessarily endorse or control those websites.

Your use of third-party websites is subject to their own terms and policies.

17. Promotions and Discounts

Promotional offers, discount codes, sales, and other special offers may be subject to additional terms.

Unless otherwise stated:

Promotions cannot be combined;
Discounts have no cash value;
Promotional codes may expire;
We may limit quantities; and
We may cancel promotions where permitted by law.

Promotions cannot be used fraudulently or in a manner inconsistent with their intended purpose.

18. Errors and Corrections

We reserve the right to correct typographical errors, pricing errors, product-description errors, availability errors, and other inaccuracies.

If an error affects an order that has already been placed, we may contact you to explain the issue and, where permitted by law, offer the option to confirm the corrected order or cancel the affected order.

If we cancel an order after payment, an appropriate refund will be provided.

19. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

The website will always be available;
The website will always operate without interruption;
Website content will always be error-free;
Products will always be available; or
Delivery estimates will always be met.

Nothing in these Terms excludes warranties, guarantees, or rights that cannot legally be excluded or limited.

20. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] and its owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of products.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms;
Your misuse of the website;
Your misuse of our products; or
Your violation of applicable laws or third-party rights.

This section does not apply to the extent that the claim results from our own unlawful conduct or other circumstances where indemnification cannot legally be required.

22. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

23. Governing Law

These Terms are governed by the laws applicable in Ontario, Canada, except where applicable consumer-protection laws in the customer's jurisdiction provide rights that cannot legally be excluded.

If you are a consumer located in another jurisdiction, nothing in these Terms is intended to deprive you of mandatory consumer protections applicable to your transaction.

24. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last updated” date at the beginning of these Terms.

Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies referenced on our website, constitute the terms governing your use of our website and purchases from our store, except where applicable law provides otherwise.