Refund policy

Refund & Return Policy

Last updated: [08/13/2026]

Thank you for shopping with [Furtella.Store]. We want you to be satisfied with your purchase. This Refund & Return Policy explains when returns, refunds, replacements, and cancellations may be available.

By placing an order with us, you acknowledge and agree to the terms of this policy, subject to any rights that cannot legally be excluded or limited under applicable law.

1. Order Cancellations

We understand that mistakes happen.

Cancellation requests must be submitted within 15 minutes of placing your order.

After the 15-minute cancellation period, your order may have entered processing or fulfillment and may no longer be canceled.

If your order has already entered processing or fulfillment, cancellation may not be possible. If the order has already shipped, it cannot be canceled and must instead be handled under our return policy, where applicable.

To request a cancellation, contact us as soon as possible at:

[Furtella.store@gmail.com]

Please include your order number.

2. Returns

We accept eligible returns requested within 14 days of the date your order is delivered.

To be eligible for a standard return:

The return request must be submitted within 14 days of delivery.
The item must be unused and in its original condition.
The item should be returned with its original packaging and included accessories, where applicable.
The item must not have been damaged, altered, or misused after delivery.
You must contact us and receive return instructions before sending anything back.

Returns sent without prior authorization may not be accepted.

Change-of-Mind Returns

If you simply change your mind about your purchase, ordered the wrong product, or no longer want the item, the return may be accepted under the conditions above.

For change-of-mind returns, the customer is responsible for the cost of return shipping unless otherwise required by applicable law or we agree otherwise.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns.

3. Damaged, Defective, or Incorrect Items

If your order arrives:

damaged,
defective,
materially different from what was ordered, or
with the wrong item,

please contact us as soon as possible after delivery.

Please provide:

Your order number;
A description of the problem; and
Clear photographs or video showing the issue, including the product and packaging when relevant.

We may offer an appropriate remedy, which may include:

a replacement;
a refund;
store credit; or
another remedy required by applicable law.

Do not return a damaged, defective, or incorrect item until we provide return instructions.

Depending on the circumstances, we may not require the item to be returned.

4. Refunds

Once an eligible return has been received and inspected, we will determine whether the return meets the requirements of this policy.

If your return is approved, your refund will generally be issued to the original payment method.

Please allow your payment provider additional processing time after we issue the refund before the funds appear in your account.

We are not responsible for delays caused by banks, credit-card companies, payment processors, or other financial institutions.

Refund Amount

For approved change-of-mind returns, the refund generally covers the eligible purchase amount.

Original shipping charges are generally not refundable unless required by applicable law or the return is due to an error on our part, such as sending the wrong product.

Where permitted by applicable law, return shipping costs for change-of-mind returns are the customer's responsibility.

5. Returns That Do Not Meet Our Requirements

We reserve the right to deny a standard return when:

The return request was submitted outside the 14-day return period;
The product has been used beyond what is reasonably necessary to inspect it;
The product has been damaged after delivery;
The product has been altered or modified;
The product is missing significant components or accessories;
The product is returned without authorization; or
The return otherwise does not meet the requirements of this policy.

This does not limit any consumer rights that cannot legally be excluded or restricted.

6. Final Sale Items

Certain products may be designated as Final Sale at the time of purchase.

Unless otherwise required by applicable law, final-sale items are not eligible for standard change-of-mind returns or cancellations.

A product being designated as final sale does not eliminate rights relating to defective, damaged, incorrectly supplied, or misrepresented goods where those rights cannot legally be excluded.

If a product is final sale, this will be clearly indicated before or at the time of purchase.

7. Late or Delayed Orders

We provide estimated delivery times on our website and at checkout where applicable.

Delivery estimates are estimates and may be affected by circumstances outside our control, including carrier delays, customs processing, weather, holidays, incorrect addresses, or other unforeseen circumstances.

We will make reasonable efforts to assist with delayed shipments.

If an order cannot be delivered within the timeframe required by applicable law or our applicable agreement with you, you may have cancellation or refund rights under applicable law.

Nothing in this policy is intended to limit those rights.

8. Lost or Missing Packages

If tracking information shows that an order was delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to:

Check around the delivery location;
Check with household members or neighbors;
Contact the carrier; and
Provide any information necessary for us to investigate the shipment.

We will work with the relevant carrier or fulfillment provider to investigate the issue and determine an appropriate resolution.

9. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply to reship the order.

If the order cannot be recovered or reshipped, any refund will be handled according to the circumstances and applicable law.

Please contact us as soon as possible if you realize that your shipping information is incorrect.

10. Exchanges

We generally do not offer direct exchanges.

If you need a different product, size, color, or variant, you may contact us regarding an eligible return and place a new order where appropriate.

Damaged, defective, or incorrect products will be handled separately under Section 3 of this policy.

11. How to Request a Return or Refund

To request a return or refund, contact:

[Furtella.store@gmail.com]

Please include:

Order number:
Name used for the order:
Reason for the request:
Photos/videos, if applicable:

We will review your request and provide instructions if your request is eligible.

Please do not send products to a return address obtained from the package, supplier, or carrier without first contacting us.

12. Refunds and Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any consumer protection, warranty, cancellation, refund, or other legal right that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a customer with a right to cancel an agreement or obtain a refund, that right will apply regardless of the ordinary return periods described in this policy.