Shipping policy

Shipping Policy

Last updated: [08/13/2026]

Thank you for shopping with [Furtella.Store]. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order with us, you acknowledge and agree to the terms below, subject to any rights that cannot legally be excluded or limited.

1. Where We Ship

We currently ship primarily to customers in the United States.

Shipping availability may vary depending on the product, destination, and shipping carrier.

If a particular product cannot be shipped to your address, we will notify you as soon as reasonably possible.

2. Order Processing

After you place an order, we begin preparing it for fulfillment.

Orders may require processing time before they are handed to the shipping carrier.

Estimated processing time:

1–3 business days

Processing times may occasionally take longer due to:

High order volumes;
Product availability;
Supplier or fulfillment-center delays;
Holidays;
Severe weather;
Unexpected operational issues; or
Other circumstances outside our reasonable control.

Orders are generally processed Monday through Friday, excluding applicable holidays.

3. Shipping & Delivery Times

Our estimated delivery time is approximately:

7–15 business days

Delivery estimates are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.

Actual delivery times may vary depending on:

Shipping destination;
Carrier performance;
Customs processing;
Weather;
Holidays;
Transportation disruptions;
Order processing;
Incorrect or incomplete address information; and
Other circumstances outside our reasonable control.

We recommend allowing additional time during holidays and periods of unusually high shipping volume.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts.

Any applicable shipping promotion will be subject to the terms displayed at the time of purchase.

5. Tracking Information

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

Tracking information may take some time to become active after the carrier receives the shipment.

Tracking updates may occasionally be delayed or temporarily unavailable.

If tracking information has not updated for several business days, please contact us and we will do our best to assist.

6. Delayed Orders

We understand that shipping delays can be frustrating.

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the shipment.

We may contact the applicable carrier or fulfillment provider to obtain additional information.

Please understand that delivery estimates are not guarantees and that some delays may be outside our control.

However, nothing in this policy limits any cancellation, refund, or other rights you may have under applicable law if an order is not shipped or delivered as legally required.

7. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please:

Check around your delivery location;
Check with household members or neighbors;
Check any safe-place or delivery instructions you provided;
Contact the shipping carrier where appropriate; and
Contact us if the package remains missing.

We will make reasonable efforts to assist with investigating missing shipments.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address during checkout.

This includes:

Street address;
Apartment or unit number, where applicable;
City;
State;
ZIP/postal code; and
Any other information necessary for delivery.

If you realize that your address is incorrect, contact us immediately.

Because orders may enter processing shortly after purchase, we cannot guarantee that an address can be changed after an order has been submitted.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if reshipment is possible.

9. Returned-to-Sender Packages

If a package is returned to the sender or fulfillment provider because:

The shipping address was incorrect or incomplete;
The recipient refused delivery;
The package was not collected;
The carrier was unable to complete delivery; or
Another issue caused by the customer prevented delivery,

we will contact you regarding available options.

Additional shipping costs may apply if you request that the package be reshipped.

Any refund will be handled according to our Refund & Return Policy and applicable law.

10. Customs, Duties, and Import Fees

Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Where such charges are legally the responsibility of the customer, the customer may be responsible for paying them.

Because customs requirements vary by destination, we cannot guarantee that an order will not incur additional customs or import charges.

We are not responsible for delays caused by customs authorities.

11. Shipping Carrier Delays

Once an order has been handed over to the shipping carrier, delays may occur that are outside our direct control.

Examples include:

Severe weather;
Transportation disruptions;
Carrier operational issues;
Customs delays;
Holidays;
High shipping volumes;
Address problems; or
Other unforeseen events.

We will make reasonable efforts to assist customers when these situations occur.

12. Damaged Packages

If your order arrives visibly damaged, please take photographs of the package and product before discarding the packaging.

Your order number;
A description of the damage; and
Clear photographs or video showing the issue.

We will review the situation and determine an appropriate remedy under our Refund & Return Policy and applicable law.

13. Wrong Item Received

If you receive an item that is different from what you ordered, contact us as soon as possible.

Please provide:

Your order number;
A description of the issue; and
Clear photographs of the product received and its packaging.

We will investigate and, where appropriate, provide a replacement, refund, or other remedy.

14. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately.

This can occur because products may be fulfilled from different warehouses or fulfillment locations.

As a result, you may receive multiple tracking numbers and packages for a single order.

You will not necessarily receive every item in an order at the same time.

15. Delivery Estimates and Shipping Promises

The delivery times displayed on our website are estimates based on the shipping and fulfillment information available to us.

We do not guarantee a specific delivery date unless a specific delivery guarantee is expressly stated.

If we become aware that an order cannot be shipped within a legally required or expressly promised timeframe, we will provide any notices, cancellation options, refunds, or other remedies required by applicable law.